We're in your corner, every time.

My Dispute Guy was built by people who've seen businesses lose revenue to unfair chargebacks — and decided to do something about it.

Built by experts who know the system inside out.

After years working inside the payments and banking industry, our founders saw the same pattern repeat itself: businesses losing legitimate revenue to chargebacks not because they were wrong, but because they didn't know how to fight back.

The dispute process is deliberately complex. Card networks have hundreds of reason codes, tight deadlines, and evidence requirements that most merchants have never heard of. Banks know this — and it works in their favour.

My Dispute Guy was founded to level the playing field. We bring the same deep knowledge that banks and card networks use against merchants, and put it squarely in your corner.

2019
Founded with a single mission:
win disputes for good businesses
$4.2M
Revenue recovered for clients across all industries
1,200+
Dispute cases resolved with a 94% win rate
12+
Industries served from e-commerce to hospitality
What Drives Us

Our values

01

Expertise First

We invest deeply in knowing every rule, every reason code, and every network requirement — so you don't have to.

02

Full Transparency

No hidden fees, no vague timelines. You know exactly where your case stands and what we're doing about it.

03

Results Over Everything

We measure success in one currency: money recovered. Metrics, reports, and activity mean nothing without wins.

04

Partner, Not Vendor

We treat every client's money like our own. Your success is our success — that's why our pricing is tied to yours.

Our Team

The people fighting for you

JM
Jordan Mitchell
Founder & CEO
Former payments compliance officer with 12 years at Visa and a major issuing bank. Has personally overseen 3,000+ dispute resolutions.
SC
Sofia Chen
Head of Disputes
Mastercard-certified dispute specialist. Previously led dispute operations for a top-10 US payment processor.
AR
Alex Rivera
Client Success Lead
Manages client relationships across 50+ active accounts. Specialist in high-volume e-commerce and subscription business disputes.
Industries We Serve

We work across every industry

🛒
E-Commerce
💻
SaaS & Software
🏨
Hospitality
💊
Health & Wellness
👗
Retail & DTC
✈️
Travel
🍽️
Food & Delivery
🎓
Education

Ready to work together?

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