From initial filing to full resolution — we handle every stage of the chargeback process so you can focus on running your business.
When a customer files a chargeback, you have a narrow window to respond — and the evidence you submit determines everything. We build compelling, deadline-compliant rebuttal packages and communicate directly with issuing banks on your behalf.
Our team knows every reason code across all major card networks and crafts responses that speak directly to what banks are looking for.
The best dispute is the one that never happens. We analyse your transaction patterns, customer behaviour, and dispute history to identify the exact signals that predict chargebacks — before they hit your account.
Many businesses unknowingly violate card network rules — from unclear refund policies to missing checkout disclosures. These gaps cost you disputes you should win. We conduct a full audit of your checkout flow, policies, and documentation.
Monthly root cause reports identifying exactly where disputes originate and how to close those gaps permanently.
Direct communication with your payment processor to resolve threshold warnings before they escalate to account suspension.
Centralised, organised storage of all transaction evidence — always ready when a dispute lands.
Designed email sequences that reduce friendly fraud by setting crystal-clear purchase expectations upfront.
Direct relationships with issuing bank dispute departments for faster resolutions and higher success rates.
Connect your platform directly to our dispute management system for automatic case creation and real-time status tracking.
Book a free case review and we'll recommend the right approach for your business.