Our Process

From dispute filed
to case closed.

A transparent, structured four-step process so you always know where your case stands and what happens next.

1
⏱ Within 24 hours

Case Intake & Assessment

Submit your dispute details through our secure intake form or speak directly with a specialist. We review your case, assess the recovery opportunity, and confirm whether we can take it on — all at no upfront cost.

What we review

  • Transaction details, amount, and date of dispute
  • Reason code from the card network
  • Initial evidence you have available
  • Your existing dispute history and chargeback ratio
2
⏱ 1–3 business days

Evidence Collection & Package Build

Our team gathers every piece of relevant documentation — transaction records, customer communications, shipping and delivery confirmations, IP logs, signed agreements, and more. We then craft a compelling, professionally formatted rebuttal package.

Evidence we collect

  • Sales receipts and order confirmations
  • Proof of delivery or digital service access
  • Customer communication history (emails, chat logs)
  • IP address and device fingerprint data
  • Terms of service acceptance records
  • Refund policy and cancellation evidence
3
⏱ Before deadline

Dispute Filing & Submission

We submit your complete, deadline-compliant response package to the card network or issuing bank on your behalf. Our team monitors the case and is prepared to escalate to pre-arbitration if the initial response is denied.

What happens during filing

  • Case submitted to the correct network (Visa / Mastercard / Amex / Discover)
  • Response formatted to match exact network requirements
  • Deadline tracking and confirmation of receipt
  • Pre-arbitration prepared in advance if needed
4
⏱ 30–90 days (network dependent)

Resolution, Report & Prevention

Once the network rules in your favour, funds are returned to your account. We deliver a full case report with outcomes and — just as importantly — specific recommendations to prevent this type of dispute from recurring.

What you receive

  • Case outcome confirmation and fund recovery notification
  • Full dispute timeline and evidence summary
  • Root cause analysis of the dispute
  • Prevention recommendations specific to your business
24hr
Case intake response
48hr
Evidence package ready
94%
Average win rate
100%
Deadline compliance
Common Questions

Frequently asked

How long does a dispute take to resolve?
Most disputes are resolved within 30–90 days depending on the card network and whether escalation is needed. We monitor every case and keep you updated throughout.
What if I don't have all the evidence?
We'll tell you exactly what we need and help you locate it. Often there's more usable evidence than business owners realise — we know where to look.
Do you handle all card networks?
Yes. We handle disputes across Visa, Mastercard, American Express, and Discover, as well as PayPal disputes and ACH returns.
What happens if we lose the dispute?
Under our success-based pricing, you pay nothing if we don't win. We also provide a case analysis so the loss informs future prevention strategies.
Can you help if my chargeback ratio is too high?
Absolutely. We specialise in helping businesses that are at or approaching processor thresholds — and we move quickly to protect your merchant account.
How do I submit a new case?
Use the contact form or call us directly. We'll schedule a 20-minute intake call, review your case, and have a plan in place within 24 hours.

Ready to get started?

Submit your first case today — free intake, no obligation.

Book Free Case Review →